Google Cleaning House on Download Guys

download toolbar now

The download space has been a lucrative area for many years. Cain slew Able because Able had downloaded some stuff onto Cain’s PC and given him a Malware browser infection. Way back in the day, it was possible to covertly get a browser object onto a end users browser, then traffic ads against it from Google amongst other folks. In the mid 2000′s, Google started getting more and more stringent on what they would approve before they would power a downloaded app with their search results. Each change made it harder and harder to get a Google feed to monetize with.

In the new privacy rules announced by Google earlier this month, they have pretty much put a stake through the heart of anyone relying on Google to monetize their downloads. The changes are pretty sweeping; a download must:

  • Be pre-approved by Google
  • Offer one-click, complete uninstall
  • Provide clear, full disclosure and transparency to people about what is being installed and what changes are being made to their devices
  • Install itself on only one browser per download
  • Be bundled with and distributed by only reputable parties who comply with our policies.

As barriers to entry go, these are so high as to be visible from outer space. The download guys have always been uneasy bedfellows for Google, and these most recent changes have essentially kicked them out of bed entirely. I’m sure it’s theoretically possible for a toolbar to get approved and maintain a user base under these conditions but it’s an uphill task.

On the grounds that even the blackest cloud has a silver lining this should be good news for Yahoo. The download guys will pretty much be forced to move their traffic to Yahoo who will be happy to monetize at a lower rate than Google, and at a worse revenue share. It won’t kill the space… it’s far too lucrative for that, but it will make it tougher to do any kind of business in volume. It makes me nostalgic for the good old days of 2003.

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“Twas the Blog Before Christmas”

It’s nearly that time…I don’t think I’ll be posting much over the break, so here’s what probably amounts to my final post for 2012. Looking back over close to 100 blogs throughout the year it’s striking (to me anyway) just how much happens in our space and how much that impacts the real world around us.

This year we have seen mobile usage and commerce explode worldwide but especially in the US. We typically lag the front runners by a year or two and this year mobile finally made it happen. Over all mobile search volume went from less than 10% to (by some reports) closer to 25% of traffic and it’s possible that mobile will outstrip desktop next year..a full year earlier than expected. At the same time local traffic grew dramatically. That’s perhaps not that surprising given the growth in mobile, but as the guys who have been saying that local is the next big thing I take a certain amount of satisfaction in the 30-50% local intent query numbers we are seeing.

2012 saw the reshaping of social after the debacle of the Facebook IPO. There is still a lot of opportunity in social and more recently there has been some encouraging data on how social may eventually monetize. What I find most intriguing is the idea of using social signals from the relatively few who do engage socially with a product or service to generate a profile of what a customer might look like then target that potential customer in volume through search and social media….it’s complicated and sometimes slightly creepy stuff.

In 2012 Google continued to rule supreme in spite of multiple assaults for “evil” behavior at home and abroad. As I type the FTC is wrapping up it’s investigation into Google and it looks like big G will skate unharmed on their home turf, they may yet have a tougher job convincing their tougher critics in the EU. I feels like almost every day there is some new announcement or development which makes out engagement with the real world as expressed through the virtual world of search and mobile deeper, richer and sometimes scarier.

The world we serve, that of driving new clients to huge numbers of local businesses through search and all kinds of new media has become both more exciting and much more complicated. Given the plethora of media the choose from (search, SEM,SEO, social, local display and mobile to name but a few) and the continued decline of traditional media it’s becoming almost impossible for the average SMB to navigate that complexity. We solve for that by using all those new media on a massive scale to drive the high quality leads the local businesses need. We spent much of 2012 developing the machines needed to make that happen reliably and at scale, 2013 will be the year that hits big.

On the grander scale our industry has enabled revolution and reform and has been attacked by tyrants around the world. We have created enormous amounts of new wealth (and destroyed quite a bit with Facebook). Search is becoming pervasive and in some ways invasive. The mobile device is becoming the prime way of engagement for many more activities and with recent developments in both Apple and Android location based commerce (L-Commerce) will likely become ubiquitous in 2013 changing our world yet again.

For my self, on Leap Day I married my last and final wife, saw my oldest son graduate college and working with our team of hard working, inspired and inspiring people we reshaped our business to lead the upcoming local revolution. I trust your year was equally happy and productive. I wish you and yours a wonderful Holiday Season….Merry Christmas to all…. and to all a good night.

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Welcome to the Jungle

Advertising has always been tricky when it comes to regulating the grey areas at the edge of media and freedom of speech. Search is rapidly following down the same rocky path and tripping over mine fields.

In the happy early days of search, it seemed that the search was in some way different to the real world — a Wild West where the rules don’t apply. The search guys, such as Craigslist, happily carried ads for everything from escorts to prescription drugs available without prescription from outside the U.S. But things have changed as time and lawsuits have rolled by.

For example, search for “Viagra” on Google and you will find only the manufacture’s site and a prescription-only supplier.  Similarly, the query “escort service” yielded ads for online “dating sites,” but not ads for escort companies.

The other shoes continues to drop: At the end of last year, Google set aside half a billion dollars to avoid prosecution for allowing ads for prescription drugs available from outside the U.S. without prescription.

More recently Google has come under fire from the Senate for possibly facilitating sex tourism and human trafficking under the guise of ads for dating sites. Google understandably doth protest, but some such things will inevitably sneak through.  While the ads are mostly gone for these kinds of services, the actual search results are still packed full of sites that offer all these services.

The recent failure of the SOPA legislation, which attempted to make search engines the guardians of intellectual property, has shed an even stronger light on the whole topic of illegal content and how it’s exposed through search.

There are countries in the Middle East that hand filter results to limit its own people’s access to any kind of politically sensitive or adult content. Similarly, China has waged a proxy war with the search engines to the point where Google withdrew entirely from the market last year.

In a recent interview with the Daily Mail in the U.K., one of the founders of Google, Sergey Brin, lamented the increasing intervention by governments into what was formerly a geeks-only world of search. He also took a swipe at the more proprietary approaches employed by Facebook and Apple, hypothesizing that had Google behaved liked Facebook there wouldn’t have been a Google as we know it today.

It’s fascinating to watch the two worlds of regulation and self-interest collide. In today’s world it’s much harder to restrict information than it ever has been. Yet, if a government tries hard enough, recent examples show that it can be done. Alongside the political interests of governments lie the business interests of the online giants, that much centralized power tends to corrupt. It will be interesting to see if there comes a time when the interests of those formerly opposing forces overlap and reinforce to the detriment of us all.

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